Delivery Information


All our products are delivered to any UK mainland location by tracked and insured carrier service and just one single charge covers ALL the items in your order.
Delivery charges are based on size, weight and method of transportation required. All products marked 'Next Day', along with all power adaptors and replacement batteries have a guaranteed next working day delivery if the order is received before 2 pm. Please allow 2 to 4 days for items marked ‘Standard Delivery’. All delivery charges are plus VAT.


We also deliver to the Scottish Highlands and Islands, Northern Ireland, Isle of Wight and the Isle of Man at a small additional cost per order based on product weight. Please contact us for details.


If we try to deliver while you are out a card will be left giving details of your local collection point. You can contact this collection point to arrange a new convenient delivery time. If you have any queries regarding your order or have experienced any delays please e-mail us at: orders@countyscales.co.uk


We have confidence in the quality of our products, and all equipment is sold with a full 12 months return to base warranty unless otherwise stated (See Terms & Conditions).
In the unlikely event that you experience any problems or your scale is faulty and has to be returned, please email us first at: returns@countyscales.co.uk or alternatively call our customer service team on 01773 763555. We will arrange collection of the item and send a replacement. Please make sure that the item is packed ready for collection in the original packing if available, or pack well in a suitable strong box ensuring that there is plenty of packing material surrounding the equipment to avoid damage in transit. The carrier may refuse goods if they are packed inadequately. Items returned in unsuitable or inadequate packaging may incur a charge. Refunds will be made for items ordered but not yet received if cancelled by email, letter or fax within 7 days of ordering. Items may also be returned for refund within 14 days of delivery if they are returned in the original undamaged packaging, unopened and in a perfect resalable condition to County Scales Limited by insured post at the sender's expense. Items which are not faulty and are returned after the 14 day period may be subject to a restocking fee of 25% to cover the costs associated with sending out the item and the administrative time. Your statutory rights are not affected. All matters will be dealt with fully in accordance with current UK consumer rights legislation.
Your opinions of our products and the overall shopping experience at countyscales.co.uk are of paramount importance, and any complaints will be dealt with at the highest level.