All our weighing scales are delivered to any UK mainland location by tracked and insured carrier service. Delivery costs are extremely reasonable, and just a single small charge covers ALL the items in your order. Our standard rate for this is £7.00 + VAT and the vast majority of our sales have next day delivery for orders received before 3 pm. All products marked 'Next Day', along with all power adaptors and all replacement batteries have a guaranteed next working day delivery. Please allow 2 to 4 days for items marked Standard Delivery. Large and heavy items that require pallet delivery are £25 + VAT and take between 2 and 3 days. (This is a subsidised rate that applies to new purchases only.)
We also deliver to the Scottish Highlands and Islands, Northern Ireland, Isle of Wight and the Isle of Man at a small additional cost per order based on product weight. Please contact us for details.
If we try to deliver while you are out a card will be left giving details of your local collection point. You can contact this collection point to arrange a new convenient delivery time. If you have any queries regarding your order or have experienced any delays please e-mail us at: email@example.com
We have confidence in the quality of our products, and all equipment is sold with a full 12 months return to base warranty unless otherwise stated (See Terms & Conditions).
In the unlikely event that you experience any problems or your scale is faulty and you have to return it, please email us first at: firstname.lastname@example.org or alternatively call our
customer service team on 01773 763555.
We will replace or repair the item and promptly return it to you. Please use the original packing if available, or pack well in a suitable strong box ensuring that there is plenty of packing material surrounding the equipment to avoid damage in transit.
Please obtain proof of return from your carrier as all goods are your responsibility until they reach us. We cannot be held responsible for goods lost or damaged in transit and items returned in unsuitable or inadequate packaging may incur a charge. For goods collected by us, our carrier may refuse them if they are packed inadequately. Refunds will be made for items ordered but not yet received if cancelled by email, letter or fax within 7 days of ordering. Items may also be returned for refund within 14 days of delivery if they are returned in the original undamaged packaging, unopened and in a perfect resalable condition to County Scales Limited by insured post at the sender’s expense. Items which are not faulty and are returned after the 14 day period may be subject to a restocking fee of 25% to cover the costs associated with sending out the item and the administrative time. Your statutory rights are not affected.
Your opinions of our products and the overall shopping experience at weighingscales.com are of paramount importance, and any complaints will be dealt with at the highest level.